Customer Service Representative

  • Job Reference: JS4656
  • Date Posted: 3 February 2021
  • Recruiter: u&I Search Ltd.
  • Location: Leicestershire
  • Salary: On Application
  • Sector: Support
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Joanne Stratton
  • Email: joannes@uandisearch.com

Job Description

The Company

Our client are manufacturers of a wide range of products in the Imaging market.  They have an exciting opportunity for a Customer Service Representative to work on the export division.  This is a full time role of 39 hours.

Customer Service Representative, Export - The Role:
 
• Responding to online reviews and maintaining our reputation to the highest standard.
• Scouting and addressing online reviews from Amazon, Trust Pilot and additional select ecommerce platforms.
• Supporting with technical end user tickets coming through the Jira system and helping rectify issues in a timely manner.
• Assisting and managing warranty claims.
• Getting in touch with end users. 
• Managing phone calls.
• Managing the Live Chat system.
• Answering end user emails and technical concerns in a timely manner. 
• Attending trade shows in order to assist the field with technical knowledge.
• Entering accurately customers' orders for UK and Export dealers.
• Completing customer care to resolve outstanding issues which may include handling conflict at times.
• Solving complaints to get customer satisfaction.
• Collaborating with other departments to efficiently resolve outstanding matters.
• Communicating with customers regarding their orders, which may involve investigation of prior paperwork and e-mails.
• Be capable of arranging freight for UK and Export shipments and understanding the documentation required for shipping. 
• Provide cover for the Customer Service Manager, when absent, to manage the team to ensure all duties are carried out.
 
Customer Service Representative, Export - The Candidate:

• Previous knowledge of exporting goods essential.
• Educated to a minimum of 5 GCSE’s at grade 5 or above.
• Must have 3+ years of experience in Customer Service and excellent etiquette when communicating with customers.  
• Experience with consumer products companies and retail customers is preferred.
• Knowledge in photography and/or digital imaging is a plus.  
• Proficient in relevant computer applications and willing to learn new programs.
• Excel, Outlook and Word skills are a must.
• Excellent written and verbal communications with both internal and external customers.
• Must be team oriented, detailed oriented and takes ownership of position responsibilities in a very busy work environment
• Other Duties as assigned

Customer Service Representative, Export - The Package:

- Depending on experience with excellent company benefits.

Due to the anticipated interest in this role only short listed candidates will be contacted.

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