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Job Description
Our client is a British, privately owned luxury womens clothing retail business. The product aesthetic is one of understated luxury; easy and relaxed pieces in beautiful fabrics. They currently have stores in Chelsea, Notting Hill and in the heart of the West End of London, and are looking to continue to build their customer base both in the UK and overseas. As a result of recent growth they are now seeking an experienced Assistant Store Manager in two locations – Chelsea and Notting Hill.
Assistant Store Manager - The role:
As this is a boutique store, your remit is to offer exceptional customer service in a warm and welcoming environment, whilst maintaining a professional and knowledgeable manner.
You will be responsible for delivering exceptional customer experiences and ensuring that each team member does the same.
Being a role model for selling and having a true passion for connecting with customers and creating beautiful wardrobes
Operationally excellent and able to demonstrate the fundamentals of running a store following company guidelines, including health and safety and keeping a high level of cleanliness and hygiene in the store
Motivating staff members to meet and surpass targets
Passing on managerial communications to other members of staff and ensuring that these are implemented
Maintaining and monitoring store inventory – liaising with the warehouse/merchandising team when required
Training staff members as well as pursuing their own training in-store
Ensuring that the store is clean, safe and presentable for customers at all times
Developing as a potential leader and potential Store Manager
Taking over responsibility for the store if the Manager is absent
Being a keyholder, and responsible for opening and closing the store
Assistant Store Manager - The candidate:
You will either be currently in a senior sales assistant or keyholder position and ready to take on more responsibility or already in an Assistant Manager role and looking for somewhere where you can make a difference.
Outstanding customer service and communication skills with a warm and friendly demeanor
Ability to soft sell products or services to customers
Ability to evaluate KPI’s and coach team behaviours in the moment
Excellent in-store and product knowledge
Proactive - ability to identify areas for improvement within the team or store
Excellent time management skills
Leadership and management skills that demonstrate a potential for further development
Trustworthy and organised and able to motivate and inspire
Able to maintain positive working relationships with peers and direct reports
Able to work weekends
Assistant Store Manager - The package:
Competitive salary
Product discount
Company pension
Cycle to work scheme
40 hours per week
Due to the anticipated interest in this role only short-listed candidates will be contacted. By applying for this role you agree to consent to the u&i Search GDPR Policy.
u&i have an excellent understanding of the particular needs and requirements of our business. Interviews are always well co-ordinated between all parties, and u&i offers a professional, efficient service I would have no hesitations in recommending